FAQ

Answers to your most frequently asked questions about b. toys

Are your products guaranteed?
They certainly are! At B. toys, we make sure to stand behind the quality of our toys, and we provide warranty against manufacturer defects for one year, st...
Wed, 6 Jan, 2021 at 1:02 PM
So, what should I do if there’s a defect with my brand-new-straight-outta-the-box toy?
The fastest way to resolve the problem is to exchange or ask for a refund, directly at the retailer where you bought it. If this is not an option for yo...
Wed, 6 Jan, 2021 at 1:02 PM
Oh no! Something happened. How do I get a replacement part for my toy?
Unfortunately, we don’t have replacement parts for ALL of our toys. But, let us know what you’re missing, and we’ll do whatever we can to help. So again, th...
Wed, 6 Jan, 2021 at 12:52 PM
I have a hard time opening your toys. Why?
We know! Sometimes, it feels like Fort Knox. You should know that we try to make it as user-friendly as we can for you. However, our packaging is designed t...
Mon, 21 Dec, 2020 at 5:49 PM
I have a child with special needs. Are your toys suitable?
They sure are! Each toy is designed with an age rating in mind to help you choose the best toy for your child’s needs. Also, some of our toys have been reco...
Wed, 6 Jan, 2021 at 12:59 PM
Where do I find instruction sheets or assembly directions for my B. toy?
Most B. toys come already assembled and require very little instructions. A shape sorter and a ring stacker is pretty straightforward if you ask us. But, so...
Wed, 6 Jan, 2021 at 1:00 PM
Can your toys be recycled?
To make sure this planet gets back on its right, clean tracks, we now use the bare minimum to package our toys. While the plastic, paper, and cardboard are ...
Wed, 6 Jan, 2021 at 1:00 PM
What about my privacy? If I give you my email, will you ever share it?
We’re all about sharing toys. We are strongly against sharing personal information. Should you choose to provide us with your email address or telephone num...
Wed, 6 Jan, 2021 at 1:00 PM
I'm an influencer and, boy am I impressed! I want to know more about B. toys
We’re thrilled at any chance to spread our positive word. Please contact us here, and we will get back to you if you meet our criteria. Please be sure to se...
Wed, 6 Jan, 2021 at 1:01 PM