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Frequently Asked Questions
Our Generation
Doll care
Can I get my doll wet?
How do I brush my doll's hair?
How should I clean and help preserve my OG dolls and accessories?
FAQ
How do I get a replacement part from Our Generation?
What materials do you use to make your products?
Where can I buy OG dolls and accessories?
I fell in love with something on your site that I can't find anywhere in stores. Can you help?
Can you send me a catalog?
See all 14 articles
B. toys
FAQ
Are your products guaranteed?
So, what should I do if there’s a defect with my brand-new-straight-outta-the-box toy?
Oh no! Something happened. How do I get a replacement part for my toy?
I have a hard time opening your toys. Why?
I have a child with special needs. Are your toys suitable?
See all 9 articles
Safety
Are your toys safe?
What materials do you use to make your products?
I have a safety concern. Who do I notify?
