FAQ

Here you will find answers to the questions that our customer usually ask!

How do I get a replacement part from Our Generation?
We don’t have replacement parts for all of our toys, but let us know what you’re missing and we’ll do what we can to help. Please contact us by filling out ...
Wed, 23 Sep, 2020 at 11:32 AM
What materials do you use to make your products?
We use plastic, Citroflex®, fabric, ribbon, and many other materials when making our dolls and accessories. In addition to carefully choosing materials for ...
Wed, 23 Sep, 2020 at 12:29 PM
Where can I buy OG dolls and accessories?
So glad you asked! Each product has a 'Where to Buy' link that will help you find a convenient retailer online or nearby who carries OG dolls and ...
Wed, 23 Sep, 2020 at 12:34 PM
I fell in love with something on your site that I can't find anywhere in stores. Can you help?
We try to change our dolls and accessories often to keep up with the latest styles. While this keeps our dolls and accessories fresh and current, it sometim...
Wed, 23 Sep, 2020 at 12:37 PM
Can you send me a catalog?
To avoid paper waste and the resources involved in transporting catalogs, we’ve created this website as a Look Book where you can discover our items. Some o...
Wed, 23 Sep, 2020 at 1:11 PM
I opened my new OG doll or accessory and have a problem with it. What should I do?
The store where you purchased the toy should be able to help you with an exchange or return. If not, then please contact us by filling out the form below to...
Wed, 23 Sep, 2020 at 1:14 PM
Why are OG dolls and accessories made in China?
Our toys are designed in Canada and the USA, and then manufactured in China. Affordability is a big goal of ours. Our production partners in China allow us...
Wed, 23 Sep, 2020 at 4:00 PM
Who is Battat?
Battat is a family-run business based in Montreal, Canada, and Plattsburgh, NY, USA that has been making family-focused products for over 100 years. Through...
Wed, 23 Sep, 2020 at 4:02 PM
Is it fun to work at OG?
Working at OG is the coolest experience! We work hard over many months to get our product to be just right, in hopes that girls all over the world will enjo...
Wed, 23 Sep, 2020 at 4:06 PM
Are your packages recyclable?
YES! We are so glad you asked, because we have been relentless in choosing the most recycled and recyclable materials we can to package our toys. Reduce. Re...
Wed, 23 Sep, 2020 at 4:08 PM