FAQ
Here you will find answers to the questions that our customer usually ask!
We don’t have replacement parts for all of our toys, but let us know what you’re missing and we’ll do what we can to help. Please contact us by filling out ...
Wed, 16 Dec, 2020 at 3:56 PM
We use plastic, Citroflex®, fabric, ribbon, and many other materials when making our dolls and accessories. In addition to carefully choosing materials for ...
Wed, 16 Dec, 2020 at 5:44 PM
So glad you asked! Each product has a 'Where to Buy' link that will help you find a convenient retailer online or nearby who carries OG dolls and ac...
Wed, 23 Sep, 2020 at 12:34 PM
We try to change our dolls and accessories often to keep up with the latest styles. While this keeps our dolls and accessories fresh and current, it sometim...
Wed, 16 Dec, 2020 at 5:57 PM
To avoid paper waste and the resources involved in transporting catalogs, we’ve created this website as a Look Book where you can discover our items. Some o...
Wed, 28 Oct, 2020 at 2:10 PM
The store where you purchased the toy should be able to help you with an exchange or return. If not, then please contact us by filling out the form below to...
Wed, 23 Sep, 2020 at 1:14 PM
Our toys are designed in Canada and the USA, and then manufactured in China. Affordability is a big goal of ours. Our production partners in China allow...
Wed, 28 Oct, 2020 at 2:14 PM
Battat is a family-run business based in Montreal, Canada, and Plattsburgh, NY, USA that has been making family-focused products for over 100 years. Through...
Wed, 23 Sep, 2020 at 4:02 PM
Working at OG is the coolest experience! We work hard over many months to get our product to be just right, in hopes that girls all over the world will enjo...
Wed, 23 Sep, 2020 at 4:06 PM
YES! We are so glad you asked, because we have been relentless in choosing the most recycled and recyclable materials we can to package our toys. Reduce. Re...
Wed, 28 Oct, 2020 at 12:36 PM
